About

Over 18 years of experience in support, engineering, and management.  Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional 360 degree manager with a strong work ethic and attention to detail.  I am a results-oriented leader and problem solver with excellent communication skills.

Employment history includes managerial, support and engineering positions with Time Warner Cable, Dell, Wayport, Inc., and Dell Computer Corporation.

Scott earned his A.A.S. in Information Systems and his Bachelor of Science in Management from Kaplan University.  He earned his MBA in International Business from Norwich University and is currently a student in the Doctor of Business Administration program at Walden University with an expected graduation date in 2011.

Core Competencies:

• Strategic Resource Management
• Operations Management
• Organizational Leadership
• Customer Care
• Performance Metrics
• Employee Development
• Process Improvement
• Data/Call Center Operations
• Strategic Partnerships
• Influence & Problem Solving
• Creativity/Innovation/Change